Refund Policy

Please read our Refund Policy carefully to understand whether you are eligible for a refund.

As an InstaMama customer, you acknowledge that we provide non-tangible, irrevocable digital services and wallet-based platform credit. We take pride in delivering high-quality Instagram, Twitter, and YouTube services through targeted advertising, influencer partnerships, and AI-powered delivery systems.

When you order services such as followers or likes, these are delivered through paid advertising campaigns. Once delivery begins, the funds are spent and cannot be reversed, as those impressions and engagements have already been processed and fulfilled.

Refunding such services would require coordination with platforms like Instagram, Twitter, or YouTube to cancel ad campaigns, reverse deliveries, and recover promotional costs – a process that is not guaranteed and may expose your account to further review or follower/like removal. For this reason, we have a strict no-refund policy once service delivery has started.

Non-Refundable Wallet Top-Ups

At InstaMama, wallet top-ups are considered purchases of digital platform credit, not direct payments for individual services. Please review the terms below before completing a top-up. All wallet top-ups are non-refundable once credited to your account. By topping up, you acknowledge that:

1. You are purchasing digital credit to be used within the platform.
2. Wallet funds cannot be refunded, withdrawn, or converted back to cash, even if unused.
3. You are not purchasing a guaranteed service outcome but access to our tools and advertising-based delivery systems.

Disputes or Questions

If you experience technical issues using your balance, or if a service was not delivered due to incorrect input (e.g., private account, wrong username), please contact us within 7 days so we can review and assist you accordingly. Wallet-related queries will be assessed based on:

1. Current wallet balance
2. Account activity and usage history
3. Compliance with service instructions

Please do not file chargebacks or payment disputes without contacting our support team first. Doing so may result in suspension of your account.

Acceptance of Terms

By topping up your wallet, you confirm that:

1. You’ve read and agreed to these terms.
2. You understand wallet top-ups are non-refundable digital purchases.

Contact Customer Support

We kindly ask that you contact our support team first with any concerns. In most cases, issues can be resolved without conflict, and we are happy to review your order manually.