Read our refund policy to understand whether you are eligible for a refund or not.
As an InstaMama customer, you are responsible to understand that we provide non-tangible irrevocable goods / services. At InstaMama, we take pride in our customer satisfaction and world-class, quality Instagram services, and we stand behind our product/service.
Contact Customer Support
99% of problems can be solved with a simple email. We request that you reach out to us using our Contact Us page. Our Customer Service Department will get back to you within 24-48 hours with a review of your concern and a solution.
Eligible Refund Requests
Non-Delivery of the Product/Service
In some cases (for example, technical errors in your Instagram handle, etc.), the process times are slower, and it makes takes a little longer for your order to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department in writing within 7 days from placing the order.
Such issues should be reported to our Customer Service Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product/service is not as described on the website. Complaints that are based merely on the customer’s false expectations or wishes are not honored. If you are able to produce evidence for the same, we will provide you partial / full refund for your payment, depending on how far along the process was.
When You Are Not Eligible For a Refund
Likes / Comments / Followers Drop Over Time After Order Completion
At InstaMama, we provide services of the highest quality, hence, it is highly unlikely for your services to decrease over time after completion of an order. However, if it so happens, we do not take responsibility for the same, as there can be multiple reasons for your services to drop off, such as low-quality content, or irregular uploads, change in Instagram algorithm, etc.
Filing of Refund Case With PayPal / Credit Card Company
You are not eligible for a refund if you have filed a refund case with PayPal or a chargeback case with your Credit Card Company, without discussing the underlying issue with our team first.