Returns & Refunds Policy | InstaMama

Refund Policy

Read our refund policy to understand whether you are eligible for a refund or not.

As an InstaMama customer, you are responsible to understand that we provide non-tangible irrevocable goods / services. At InstaMama, we take pride in our customer satisfaction and world-class, quality Instagram services, and we stand behind our product/service.

Contact Customer Support

99% of problems can be solved with a simple email. We request that you reach out to us using our Contact Us page. Our Customer Service Department will get back to you within 24-48 hours with a review of your concern and a solution.

Eligible Refund Requests

Non-Delivery of the Product/Service

In some cases (for example, technical errors in your Instagram handle, etc.), the process times are slower, and it makes takes a little longer for your order to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department in writing within 7 days from placing the order.

Product Not-as-Described

Such issues should be reported to our Customer Service Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product/service is not as described on the website. Complaints that are based merely on the customer’s false expectations or wishes are not honored. If you are able to produce evidence for the same, we will provide you partial / full refund for your payment, depending on how far along the process was.

When You Are Not Eligible For a Refund

Filing of Refund Case With PayPal / Credit Card Company

You are not eligible for a refund if you have filed a refund case with PayPal or a chargeback case with your Credit Card Company, without discussing the underlying issue with our team first.

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