Terms of Service

Last Updated: October 16, 2026

Welcome to InstaMama.net (“InstaMama,” “we,” “us,” or “our”).

These Terms of Service govern the use of InstaMama.net, our customer dashboard, wallet system, digital services, and related tools. By registering an account, adding wallet funds, placing an order, or using our platform, you agree to these Terms of Service and our Privacy Policy.

Please review these Terms before using our services or completing a payment.

1. Eligibility and Account Responsibility

Users must be at least 18 years old, or aged 13-17 with the authorization and supervision of a parent or legal guardian who accepts these Terms.

You are responsible for maintaining accurate account information, protecting your login credentials, and providing correct information when making payments or placing orders. Each customer should maintain one InstaMama account. Creating multiple accounts to abuse promotions, bypass restrictions, or manipulate our services is prohibited. We reserve the right to restrict or terminate accounts involved in fraudulent activity, unauthorized payments, abusive behavior, or repeated violations of these Terms.

2. Services

InstaMama provides digital social media promotion, advertising, and growth-related services through our website and customer dashboard.

Depending on the selected service, promotional activity may involve targeted social media advertising, influencer partnerships, or other platform‑level distribution systems. Available services, processing times, estimated growth, and delivery conditions may vary. Unless expressly stated in a service description, we cannot guarantee that individual social media accounts reached through promotional activity will have:

▫️A specific number of posts or likes.
▫️Stories, highlights, or recent activity.
▫️Complete biographies or detailed profile information.
▫️Consistent posting behavior.
▫️Continued interaction with your content.

Profile appearance and activity may vary naturally based on the audience reached through advertising and promotional channels. Any estimated growth figures are subject to the specific service description and actual campaign conditions.

3. Wallet Top-Ups and Payments

An InstaMama Wallet Top-Up is a purchase of prepaid platform credit, not the direct purchase of a social media advertising or growth service. When purchasing a wallet top-up, the customer pays the amount displayed at checkout. Once the payment is successfully confirmed and processed, the corresponding purchased wallet credit is added to the customer’s registered InstaMama dashboard account.

The wallet balance is then available for ordering eligible services and accessing available tools through the platform. The wallet top-up transaction is fulfilled once the correct purchased credit has been successfully added to the customer’s designated InstaMama wallet and made available for use. Individual service orders placed afterward are fulfilled separately using the available wallet balance.

Wallet Amounts and Discounts

The wallet credit received corresponds to the wallet amount specified in the selected top-up offer and confirmed at checkout. Promotional discounts reduce the amount paid for the selected wallet credit package. They do not increase the purchased wallet balance. For example, if a wallet package provides $100 in credit at a discounted purchase price of $90, the customer receives $100 in wallet credit after successful payment. The final payment amount, applicable discount, and purchased wallet value are displayed at checkout.

Processing Time

Wallet top-ups are generally credited within approximately 1-2 hours after successful payment confirmation. Additional payment verification, technical interruptions, payment-provider processing, or incorrect account information may cause delays. If your payment has been completed but your wallet credit has not appeared within the expected timeframe, please contact support with your payment reference.

Username Confirmation

Customers must provide their correct registered InstaMama dashboard username when requested during checkout. Providing an incorrect username may delay wallet credit allocation or result in additional verification before funds can be assigned to the correct account. If you entered incorrect information, contact support as soon as possible with your transaction details.

Availability and Use of Wallet Credits

Once credited, wallet funds may be used at any time toward available InstaMama services and tools, subject to account status and the applicable service conditions. Wallet credits have no standard expiration date under our current policy. Wallet credits cannot ordinarily be withdrawn as cash, transferred to another customer, or exchanged outside the InstaMama platform. Customers can review their wallet balance, order activity, and relevant transactions through their dashboard.

Wallet Top-Up Refund Policy

All successfully processed and delivered wallet top-ups are considered final purchases. Once the correct wallet credit has been added to the registered InstaMama dashboard account and made available for use, the purchased digital wallet credit has been delivered. InstaMama does not ordinarily offer refunds to the original payment method for correctly delivered wallet top-ups, including situations where a customer:

▫️Changes their mind after purchasing.
▫️Decides not to use the available wallet balance.
▫️No longer wishes to purchase a particular service.
▫️Has already used some or all of the wallet credit.
▫️Experiences delays or issues with a separate service order placed using wallet credits.

Refund or payment-correction requests may be reviewed in exceptional circumstances, including verified payment errors, duplicate charges, or a failure to deliver the purchased wallet credit. Any exceptions required by applicable law or payment-provider rules remain applicable. A service order’s processing or delivery status does not change the fact that the original wallet credit was successfully purchased and delivered.

Wallet Balance Adjustments

InstaMama may adjust wallet balances to correct confirmed payment errors, duplicate credits, canceled service orders, payment reversals, or other documented account discrepancies. When an eligible service order is canceled or adjusted, the relevant amount may be restored to the customer’s available InstaMama wallet balance. Such adjustments are recorded as wallet transactions and are separate from the original wallet top-up payment.

4. Service Orders, Processing, and Delivery

Customers order individual services using their available InstaMama wallet balance. An order is placed only after the customer selects a service, provides the required account or content information, and confirms the order in the dashboard.

Orders typically begin processing within approximately 24-48 hours, although processing may take up to 72 hours or longer in certain circumstances. Service-specific processing and delivery timeframes may vary and are provided in the relevant service description.

Delivery speed depends on the service, order size, campaign conditions, provider availability, targeting, and processing queue. Larger orders may require gradual delivery over an extended period. Some services may take several weeks or longer, depending on the specific package. The processing and delivery information shown in the selected service description takes precedence over general estimates.

Once processing has begun, an order may not be eligible for cancellation where fulfillment has already commenced or related costs have been incurred. If an order cannot be completed, InstaMama may review the circumstances and determine whether continued fulfillment, an order correction, or a partial or full wallet credit adjustment is appropriate under the applicable service conditions.

5. Key Guidelines and Notices

Customers must comply with the following requirements during applicable service delivery:

1. Username Changes

Do not change your Instagram, Threads, TikTok, YouTube, or X username during an active order without notifying support. Changing usernames without notice may interrupt promotional activity, delay delivery, or prevent proper tracking.

2. Multiple Campaigns and Services

Avoid running multiple conflicting advertising or growth services on the same profile or content during an active order. Overlapping services may interfere with fulfillment, tracking, and eligibility for applicable guarantees.

3. Public Account Requirements

Social media profiles and content must remain publicly accessible when required by the selected service. Private, restricted, deleted, or otherwise inaccessible profiles may prevent delivery or verification.

4. Visible Engagement Counts

Where an order requires visible engagement counts for verification, keep the relevant engagement counts visible during processing.

5. Removing Engagement or Content

Avoid deleting relevant content, removing followers, hiding likes, or making other changes that may interfere with an active order.

6. Geographic Audience Characteristics

Where a service refers to an audience associated with a particular country, this refers to targeting and identification signals such as location-related data, content, interests, tags, language, audience behavior, account characteristics, and other available advertising or platform signals. A country-associated audience does not guarantee that every individual reached or acquired is physically located in, resides in, or is a citizen of that country. Geographic relevance is determined using the available targeting and identification criteria applicable to the selected service.

Audience appearance, profile content, activity, and other individual characteristics may vary. Failure to maintain the necessary account conditions may lead to interrupted processing, delays, or loss of eligibility for service-specific guarantees where the customer’s actions materially caused the issue.

6. Order Cancellations and Wallet Credits

Service orders and wallet top-ups are separate transactions. Once an order has been submitted, cancellation eligibility depends on its processing status and the selected service’s conditions. Orders that have not started may be eligible for cancellation and restoration of the corresponding amount to the customer’s InstaMama wallet. Orders already in progress or partially fulfilled are reviewed according to the work completed, remaining fulfillment, and applicable service conditions. Any approved service-order credit adjustment is generally applied to the customer’s InstaMama wallet balance. The original wallet top-up remains a separate completed purchase where the purchased credits were successfully delivered.

7. Refill Policy

Certain eligible services include a refill guarantee for up to six months from the original order date, subject to the relevant service conditions. Where refill protection applies, customers may contact support if a significant decline occurs after fulfillment. Eligibility may depend on:

▫️The original service purchased.
▫️Whether the account remained public and accessible.
▫️Whether conflicting services were used.
▫️Whether the customer manually removed engagement.
▫️Whether the decline meets the applicable service’s refill criteria.

Where the existing service guarantee uses a significant decline threshold of approximately 10-15%, that threshold applies only to eligible services for which it is offered. Refill requests are reviewed against the original order records and applicable service conditions.

8. Free Services and Promotional Offers

InstaMama may provide free services, promotional offers, coupon codes, or limited-access tools. These offers may have separate eligibility rules, usage limits, processing times, and availability conditions. Free services are subject to operational availability and may take longer to process than paid services. Creating multiple accounts, using automated methods to bypass limits, or manipulating promotional eligibility is prohibited. We reserve the right to modify or discontinue promotional offers, subject to applicable commitments and requirements.

9. Payment Disputes and Fraud Prevention

Customers are encouraged to contact InstaMama support regarding any payment, wallet-credit, or transaction issue so we can investigate and provide relevant payment and account records. We maintain records of completed payments, wallet credit allocation, wallet transactions, and related service orders to support payment verification and dispute resolution. If a payment becomes subject to a dispute, reversal, or fraud investigation, we may temporarily restrict the associated wallet credit or relevant account functionality while reviewing the transaction. Confirmed payment reversals, duplicate credits, unauthorized transactions, or fraudulent activity may result in corresponding balance corrections, restrictions, or account termination. We may provide payment processors with relevant transaction records, wallet-credit delivery confirmation, and account activity evidence when responding to payment disputes. Deliberate payment fraud, stolen payment methods, fabricated transaction claims, or repeated abuse of our services may result in permanent account restrictions and other action permitted by law.

10. Duplicate Orders and Conflicting Services

Customers are responsible for reviewing the target username, URL, service description, and order details before submitting an order. Duplicate or conflicting orders may affect processing and tracking. If an accidental duplicate order occurs, contact support promptly. Eligibility for cancellation, correction, or wallet credit restoration depends on the order’s current processing status and applicable service conditions.

11. Account Misuse and Restrictions

InstaMama accounts may not be used for unlawful activity, unauthorized payment methods, fraudulent transactions, abuse of support staff, manipulation of promotional offers, or attempts to circumvent platform restrictions. Where misuse is established, InstaMama may restrict account access, suspend service processing, or terminate the account. Wallet balances associated with confirmed payment fraud, reversals, or invalid transactions may be corrected or restricted accordingly. Account restrictions do not eliminate legitimate outstanding payment obligations or rights that cannot lawfully be excluded.

12. Third-Party Social Media Platforms

InstaMama is an independent third-party service and is not affiliated with, endorsed by, or sponsored by Instagram, Meta, Facebook, YouTube, TikTok, Threads, X, or any other social media platform.

All third-party names and trademarks belong to their respective owners. Social media platforms independently control their algorithms, advertising systems, visibility rules, account requirements, and enforcement decisions.

InstaMama cannot guarantee that third-party platforms will maintain specific features or behaviors, nor can we control actions taken independently by those platforms. Customers are responsible for complying with the rules of the platforms they use.

13. Privacy and Payment Security

Personal information is processed in accordance with our Privacy Policy. Payments are handled by supported payment-processing providers.

InstaMama does not store full payment-card details on its own servers. We may maintain payment transaction references, wallet records, order history, and related information required for account management, payment verification, security, and customer support.

14. Limitation of Liability

InstaMama is not responsible, to the extent permitted by applicable law, for losses arising from circumstances outside our reasonable control, including independent third-party platform changes, customer-provided inaccuracies, or service interruptions caused by customers failing to maintain applicable order requirements. We do not guarantee uninterrupted availability of third-party services or specific promotional results except where expressly stated in the selected service terms. Nothing in this section excludes liability that cannot lawfully be limited.

15. Changes to These Terms

InstaMama may update these Terms to reflect changes in our services, payment systems, operational processes, or legal requirements. Updated Terms will be published on this page with a revised last-updated date. Material changes will be communicated where required.

16. Acceptance and Support

By using InstaMama, registering an account, adding wallet funds, or placing a service order, you agree to the Terms applicable to your use and transactions.

For assistance with wallet top-ups, payment verification, service orders, or account questions, please contact: [email protected]. We generally aim to respond within approximately 24-48 hours. Complex payment investigations or service-related cases may require extra time.